Points of view and complaints

Before you as a student submit a complaint or your points of view for our improvement, it is important that you know what applies to different situations. The university is an authority and the operation is governed by a number of laws and regulations, for example the Higher Education Act and the Higher Education Ordinance.

Besides the laws and regulations there are local regulations and applications that apply to Kristianstad University for student related matters; refer to Rights and obligations.

If you have any questions or thoughts about the laws applicable to your education, you are welcome to contact the Student Union, which works to ensure that your education and your education time shall be as good as possible. If you feel that Kristianstad University is in breach of any law or any regulation within the higher education area, you may notify the Swedish Higher Education Authority.

Under the heading Handling of complaints further down on this page, you can see what you can do to submit your points of view or complaints to the university.

The routine for complaints applicable for education related issues, shown below, does not cover the following:

  1. Issues regarding discrimination or abusive treatment in accordance with the Discrimination Act. Information about where to turn for questions about discrimination or abusive treatment.
  2. Issues concerning entry requirements and admission, approved leave from studies, period of grace for starting studies, credits for earlier studies, request for release from obligatory educational elements, change to grade decision as well as a rejection of a request to receive an exam or course certificate. For information about where to turn for these questions, refer to Rights and obligations.
  3. Disciplinary cases (in accordance with chapter 10, paragraph 3 HF). Information about where to turn for questions of disciplinary cases.

Handling of complaints

Step 1. If you are dissatisfied with something concerning your education, you must first contact the affected teacher/course supervisor or programme coordinator. If your dissatisfaction concerns the support activities, you must first contact the responsible manager. In many cases the problem can be solved through dialogue with the ones affected.

Step 2. If you feel that your points of view or complaints have not been heard and you wish to take the case further, you must contact the student representative or the student protection representative via the Student Union (no membership is required).

Step 3. As a student, you have the possibility to independently or together with the representative submit a formal written communication regarding your point of view and complaint. You do this by using the form Points of view and complaints. The case is later prepared and handled by the Group for student complaints. The group consists of representatives from the Student Union and the Student Centre. Other professional groups affected are co-opted in based on the nature of the case.

Points of view in issues that might need development or improvement

You as a student are an important stakeholder in the work to develop and raise the quality of the activities at Kristianstad University. Your opinions are important and a guideline for our work.

If you as a student wish to highlight things in our activities that in your experience work, but need development or improvement, you have the possibility of presenting your points of view to us by completing the form Points of view and complaints. The case is prepared by the Student Centre and the work of development and improvement within the affected operational areas is undertaken together with the responsible operational representatives.